Helpdesk & Support

Help - We need somebody!

Helpdesk & Support - For a quarterly maintenance fee, every C-PoS user has access to the Costcutter Retail Support Desk.
An in-house team of experienced & knowledgeable support technicians will ensure that you receive the support you deserve.

The team will support you from Costcutter Head Office between the hours of 8:30 - 5pm, out of office hours a mobile telephone is manned, once again by Costcutter personnel between the hours of 5pm - 8.30am therefore giving you 24 hour coverage. This service is available 365 days a year.

Hardware call outs are based on an 8 hour response / fix time.

This agreement will cover you for both hardware and software maintenance, giving you the peace of mind that your system has the insurance cover required.

“Your best line of defense”